Tenant participation gives tenants an opportunity to influence decisions about the housing services they receive. It gives landlords better links to the community and the opportunity to work with others.
The introduction of the Housing (Scotland) Act 2001 created a legal requirement for landlords to actively develop and support tenant participation.
Benefits of Tenant Participation
The impact of participation and the empowerment that goes along with that, is linked to benefits including improved services and a sense of community and wellbeing. This is because the process helps us take the time to understand what you want. This includes checking what you think about what we are doing, identifying and solving problems and helping you understand how we work. It provides the time and space to think about and express your views. Acting on this feedback improves service design, delivery and raises standards within services. It can also lead to improved customer satisfaction.
What have our Tenant Participation Groups done so far?
The group was set up earlier this year, and the following is a list of work carried out so far:
- An in-depth review of our Tenant Participation Strategy
- Assistance in designing the Annual Report on the Charter Report Card
- Agreeing a code of conduct and confidentiality agreement for the group
- Reviewing our anti-social behaviour policy and procedures
- A visit to our new properties at Home Farm, Portree and feedback to the Association on design and specification issues
Would you like to take part? Email for more details :