We work with our communities to understand what housing and services they need to thrive.
Our Values
In delivering this vision and in every aspect of our business our core values will guide our behaviour:
We are committed to:
- treating everyone fairly, equally and sensitively
- being courteous, friendly and efficient
- being as open, informative and accessible as possible whilst respecting confidentiality
- striving to improve our service standards by reviewing them regularly and using feedback from our customers
- monitoring our performance against our targets and publishing the results
Check our Customer Service Charter.
Our Strategic Objectives
- Build the financial capacity to withstand risks in the next five years and become a more efficient, digitally mature landlord
- Build around 200 new homes with more tenure choice
- Understand the housing ambitions of our communities
- Reduce fuel poverty and adapt to climate change
- Maximise our people potential and satisfaction
- Engage with government, sector policy makers, and partners to understand needs of Lochalsh and Skye’s communities and build solutions